Changing Leadership

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Details: Parent Category: Business Tips; Category: Leadership; Published: 25 March 2013

In this world of constant change, following a single system or model is foolhardy - the companies that succeed will be nimble and ever-changing.

Global dynamics seem to be affecting every one of us no matter where we are on the planet. You hear about the new normal everywhere. The tales of woe follow a similar theme:

·         lower starting wages,

·         vanishing job security,

·         pay cuts, furloughs, unpaid work,

·         unaccustomed thrift, double-digit unemployment,

·         job cuts and punitive new procedures for the lending and borrowing of capital.

This scary environment of externals driving the enterprise is hardly a normal scenario by any definition.

A decade into the 21st. century, one thing has become clear: constant change is the new normal. The question is no longer if, but rather "how."

Businesses that have learned to ride these waves of change are the ones that will successfully compete in today's economy and beyond.

Change essentially means to make different. Change has been a huge part of our business and professional lives up until now, and traditional change dynamics are still here, although their cycles have become shorter and shorter. With respect to the global change curve, every context and continent has undergone change in the last decade, and managing this change hasn't been easy by any means.

Technology has played the single largest role in this change era. It has transformed our very lives. We are all connected. Not only do we enjoy our electronic companions, but most would also agree that we now need them. We need this technology to carry on everyday life in a new change, no service economy.

We know that being constantly and continuously connected often fosters an inability to focus, to concentrate.

Also, how many of us will work our entire careers for a single entity? Very few. The "greatest generation" example of one job-one career was supplanted by Baby Boomers who averaged 11 jobs between the ages of 18 and 44. Who knows where the averages will end up for generation X, generation Y, and beyond.

In every new job change, give yourself the freedom to not have all the answers, and understand that soon you won't know enough to be the expert. Learn how to ask and what to ask. Have the courage and confidence to ask and not tell.

Today's leadership is all about asking. Not telling, asking. “Ask” is the keyword both for the leader or technical follower as coach and for the person being coached.

When someone knows that the leader is ready, willing and able to take the time necessary to talk about a subject important to that person, ‘effective coaching can happen on the dance floor of conversation’.

The leader acts as engager…as enabler, and this is the role that will successfully navigate the perfect storm facing us all.

Securing and maintaining the connection between the business or organisation and the individual is the leader's new role....and like our change economy, that role hasn't been able to gel yet. We don't know for certain what is coming and what will be required of us. We don't know enough to predict or control, if we ever really did. If we don't know, we will have to find out. To find out, we will have to ask.

Common sense tells us that asking works. Your people already know more than you about their role, their work, their reality on the job. You can't tell them what you don't know. Simply put, asking makes us more successful at influencing others. Those who ask how they can be more effective, adopt the suggestions they can, and follow through on resolutions for change, will see all their results improve.

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"Just a short note to tell you how we are travelling; We have had our busiest ever summer. This month we took over $100,000 plus accounts. The number sounds good, but more to the point our GP (Gross Profit) is up where it should be.Our accountant rang last week, (shriek), he has just completed last years tax for us. His words were along the line of ”of all the businesses he deals with, he has never seen a business turn around like ours”. Neridah and I attribute this to your time and persistence with us. Thank you."
- Trevor and Neridah Cains, Murwillumbah Mowers & Chainsaws.

"Phil, I want to thank you and convey my gratitude for the excellent standard of professional development and service that you have afforded to my staff and me over the past 8 years. The professional Executive Coaching that you have provided to me has been instrumental in both my personal and professional development and I can say without hesitation that your contributions have greatly shaped and aided my achievements of the organisations that I have worked for. The introduction of the PINNACLE’s professional services has certainly provided a strong return on investment and this has led to a positive flow-on effect in relation to the quality of our services."
- John Jensen, Executive General Manager, Community Services at House With No Steps

"Whether Phil is providing Executive Coaching to senior managers, facilitating team or leadership development, Phil demonstrates the highest standards of professionalism in his approach, delivery and follow through of the individual projects. Hs ability to deliver an individually tailored solution to any business challenge we presented him with has been an asset to our organisation. He was able to develop a unique understanding of the project brief and deliver a professional outcome that often exceeded our expectations. As a leader of an organisation employing approximately 400 staff and caring for over 700 clients I benefited greatly from his expert and professional guidance."
- Anne Leeson, Regional Director, UnitingCare Ageing – North Coast Region

"Phil facilitated the design and development of our strategic business plan with our management team to take us out of the small business syndrome into a medium business mentality. With Phil facilitating the process it ensured a quality process as he kept our business planning team on track and provided clear direction. Phil provided a very much needed sounding board as his past experiences allowed him to look at the issues pragmatically, making our team look at real issues both from left of field and right in front of us, that are often too easily missed."
- Matthew Denehy, Managing Director, Eagle Insurance Brokers

"Since I have been working with Phil, I have set actions with time frames in place for everything I do in my business...he holds me accountable for them, and I have learnt so much and grown so much as a result of this. I now feel in control of my business and feel confident I can succeed with growing my business and opening another store."
- Sarah, Surf wear fashion retailer.

"Enlightening and Empowering. I have learnt that I know a very small portion of what I need to know and that this is the biggest threat to my financial security.... that business isn’t rocket science and the answers to any difficulties are readily available if you are wise enough to listen and brave enough to re-invent yourself, with the assistance of your coach. Thanks Phil."
- Tania, Retail Music Store Owner

"Phil’s input and support as an external consultant with NORTEC since 2010, has ranged from extended individual executive coaching assignments; team based executive leadership development programs; panel involvement in recruitment and selection processes to broad based organisational development initiatives. The diversity of these assignments for NORTEC is testament to both his effectiveness and broad base of knowledge and experience he offers his clients. Phil’s structured and accountable approach, combined with his highly effective facilitation skills and contemporary management knowledge, ensures clarity in terms of respective accountabilities in the client : consultant relationship and realisation of tangible return-on-investment and value for his clients."
- Paul Bennett, Chief Executive Officer, NORTEC Employment and Training Ltd.

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