Sustained Leadership

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Details: Parent Category: Business Tips; Category: Leadership; Published: 08 April 2013

Thousands of business leaders attend leadership training every year to glean insights into how to lead better. At the end of the training, most of these leaders will resolve to become more effective by using these new insights; hopefully with the guidance of a personal executive coach. Unfortunately, few of them will implement these good intentions. Yet, they need to pay attention to their intentions in order to get to where they want to be.

Although the business education debate still rages on whether leadership is learned or innate, there is no doubt that the subject is being taught. Leadership development is not an event and, a significant investment in classroom activities that may or may not produce business leaders or even better managers.

The most important resources for leaders to access are human resources, both for themselves and for their business or organisation. It turns out that when desired behaviours are reinforced by personal coaching and institutionalised in human resources (HR) practices, they are much more likely to be sustained.

Coaching sustains change because it personalises and reinforces a leader's intent for the future.

In the last 20 years, as leadership coaching has mushroomed, the range of coaching expectations and services has exploded. To use coaching to sustain change, leaders should answer these four questions:

1.    What outcomes should I expect from coaching?

2.    Who can I work with as my coach?

3.    What should I do to receive good coaching?

4.    What skills should I expect from my coach?

To lead to sustainable change, coaching needs to be based on a more rigorous typology of outcomes. Leaders sustain personal behaviour change when they identify specific behaviours that can and should be changed: coaches provide feedback and advice about how to make those new behaviours consistently happen.

Leaders sustain change when their coaches assist them to see the valued corporate outcomes or personal results that come from the change.

Self-Coaching - Leaders coach themselves by being self-aware of their behaviours and desired performance. Self-coaching occurs when we self-monitor and recognise how our intentions are not aligned with our actions. At some level, self-coaching is the most ideal and efficient.

Expert Coaching - A leader hires a professional coach who has credentials and experience to inform behaviour and improve results. The choice of an individual coach is always a complex decision. Professional qualifications ensure that the coach has basic knowledge, not that the coach will be successful in a specific relationship or even in general. This is the same situation other professions face.

Expert coaches can help leaders to sustain changes in both behaviour and results. They may explore candid (and at times brutal) information about the leader's behaviour and performance. They may make suggestions about how to improve and challenge the status quo. They may help the leader to create a personal leadership brand by combining behaviour and results into a leadership identity.

When leaders use coaches to help sustain their behaviours, their chosen behaviours will be more likely to endure over time.

Recently, PINNACLE Business Solutions Executive Coaches commenced using a new dynamic behavioural and motivational assessment tool, exclusive to Australia – the PX-12 Performance Profiler, which identifies specific behaviours that can and should be changed in business leaders.

If you would like to know more, please contact our office, 02 6687 7765 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. for an obligation free chat TODAY.

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"Just a short note to tell you how we are travelling; We have had our busiest ever summer. This month we took over $100,000 plus accounts. The number sounds good, but more to the point our GP (Gross Profit) is up where it should be.Our accountant rang last week, (shriek), he has just completed last years tax for us. His words were along the line of ”of all the businesses he deals with, he has never seen a business turn around like ours”. Neridah and I attribute this to your time and persistence with us. Thank you."
- Trevor and Neridah Cains, Murwillumbah Mowers & Chainsaws.

"Phil, I want to thank you and convey my gratitude for the excellent standard of professional development and service that you have afforded to my staff and me over the past 8 years. The professional Executive Coaching that you have provided to me has been instrumental in both my personal and professional development and I can say without hesitation that your contributions have greatly shaped and aided my achievements of the organisations that I have worked for. The introduction of the PINNACLE’s professional services has certainly provided a strong return on investment and this has led to a positive flow-on effect in relation to the quality of our services."
- John Jensen, Executive General Manager, Community Services at House With No Steps

"Whether Phil is providing Executive Coaching to senior managers, facilitating team or leadership development, Phil demonstrates the highest standards of professionalism in his approach, delivery and follow through of the individual projects. Hs ability to deliver an individually tailored solution to any business challenge we presented him with has been an asset to our organisation. He was able to develop a unique understanding of the project brief and deliver a professional outcome that often exceeded our expectations. As a leader of an organisation employing approximately 400 staff and caring for over 700 clients I benefited greatly from his expert and professional guidance."
- Anne Leeson, Regional Director, UnitingCare Ageing – North Coast Region

"Phil facilitated the design and development of our strategic business plan with our management team to take us out of the small business syndrome into a medium business mentality. With Phil facilitating the process it ensured a quality process as he kept our business planning team on track and provided clear direction. Phil provided a very much needed sounding board as his past experiences allowed him to look at the issues pragmatically, making our team look at real issues both from left of field and right in front of us, that are often too easily missed."
- Matthew Denehy, Managing Director, Eagle Insurance Brokers

"Since I have been working with Phil, I have set actions with time frames in place for everything I do in my business...he holds me accountable for them, and I have learnt so much and grown so much as a result of this. I now feel in control of my business and feel confident I can succeed with growing my business and opening another store."
- Sarah, Surf wear fashion retailer.

"Enlightening and Empowering. I have learnt that I know a very small portion of what I need to know and that this is the biggest threat to my financial security.... that business isn’t rocket science and the answers to any difficulties are readily available if you are wise enough to listen and brave enough to re-invent yourself, with the assistance of your coach. Thanks Phil."
- Tania, Retail Music Store Owner

"Phil’s input and support as an external consultant with NORTEC since 2010, has ranged from extended individual executive coaching assignments; team based executive leadership development programs; panel involvement in recruitment and selection processes to broad based organisational development initiatives. The diversity of these assignments for NORTEC is testament to both his effectiveness and broad base of knowledge and experience he offers his clients. Phil’s structured and accountable approach, combined with his highly effective facilitation skills and contemporary management knowledge, ensures clarity in terms of respective accountabilities in the client : consultant relationship and realisation of tangible return-on-investment and value for his clients."
- Paul Bennett, Chief Executive Officer, NORTEC Employment and Training Ltd.

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