Two separate surveys of small business people have painted very different pictures of small business sentiment.
The NAB SME Quarterly Survey (June 2010), released in August, suggests “Confidence levels of SMEs for the September quarter are less optimistic, due to concerns around demand levels, cash flow and borrowing costs,” according to the National Australia Bank’s, Executive General Manager, NAB Business, Geoff Greer.
The survey says financial turmoil in Europe is continuing to spook small businesses, while low domestic demand, poor cash flow and the cost of credit are also contributing to lower confidence.
“Businesses are being impacted as consumers remain cautious. The government stimulus continues to fade and there is a lull before private sector investment begins to ramp up. These trends were more evident in retail, transport as well as property and construction as we see projects mature at a time of weak building approvals,” Greer said.
The second survey of small business sentiment, the August 2010 Sensis Business Index, found rising confidence and asserted that those surveyed are “confident about their business prospects are because they have an established business and good customer relations.”
The August 21 election worried many respondents, but overall “We have seen a marginal improvement in trading conditions this quarter with sales, employment and capital expenditure rising, although they remain in negative territory.”
Small business predictions of profitability, however, declined during the quarter the survey covered.
"Just a short note to tell you how we are travelling; We have had our busiest ever summer. This month we took over $100,000 plus accounts. The number sounds good, but more to the point our GP (Gross Profit) is up where it should be.Our accountant rang last week, (shriek), he has just completed last years tax for us. His words were along the line of ”of all the businesses he deals with, he has never seen a business turn around like ours”. Neridah and I attribute this to your time and persistence with us. Thank you." - Trevor and Neridah Cains, Murwillumbah Mowers & Chainsaws.
"Phil, I want to thank you and convey my gratitude for the excellent standard of professional development and service that you have afforded to my staff and me over the past 8 years. The professional Executive Coaching that you have provided to me has been instrumental in both my personal and professional development and I can say without hesitation that your contributions have greatly shaped and aided my achievements of the organisations that I have worked for. The introduction of the PINNACLE’s professional services has certainly provided a strong return on investment and this has led to a positive flow-on effect in relation to the quality of our services." - John Jensen, Executive General Manager, Community Services at House With No Steps
"Whether Phil is providing Executive Coaching to senior managers, facilitating team or leadership development, Phil demonstrates the highest standards of professionalism in his approach, delivery and follow through of the individual projects. Hs ability to deliver an individually tailored solution to any business challenge we presented him with has been an asset to our organisation. He was able to develop a unique understanding of the project brief and deliver a professional outcome that often exceeded our expectations. As a leader of an organisation employing approximately 400 staff and caring for over 700 clients I benefited greatly from his expert and professional guidance." - Anne Leeson, Regional Director, UnitingCare Ageing – North Coast Region
"Phil facilitated the design and development of our strategic business plan with our management team to take us out of the small business syndrome into a medium business mentality. With Phil facilitating the process it ensured a quality process as he kept our business planning team on track and provided clear direction. Phil provided a very much needed sounding board as his past experiences allowed him to look at the issues pragmatically, making our team look at real issues both from left of field and right in front of us, that are often too easily missed." - Matthew Denehy, Managing Director, Eagle Insurance Brokers
"Since I have been working with Phil, I have set actions with time frames in place for everything I do in my business...he holds me accountable for them, and I have learnt so much and grown so much as a result of this. I now feel in control of my business and feel confident I can succeed with growing my business and opening another store." - Sarah, Surf wear fashion retailer.
"Enlightening and Empowering. I have learnt that I know a very small portion of what I need to know and that this is the biggest threat to my financial security.... that business isn’t rocket science and the answers to any difficulties are readily available if you are wise enough to listen and brave enough to re-invent yourself, with the assistance of your coach. Thanks Phil." - Tania, Retail Music Store Owner
"Phil’s input and support as an external consultant with NORTEC since 2010, has ranged from extended individual executive coaching assignments; team based executive leadership development programs; panel involvement in recruitment and selection processes to broad based organisational development initiatives. The diversity of these assignments for NORTEC is testament to both his effectiveness and broad base of knowledge and experience he offers his clients. Phil’s structured and accountable approach, combined with his highly effective facilitation skills and contemporary management knowledge, ensures clarity in terms of respective accountabilities in the client : consultant relationship and realisation of tangible return-on-investment and value for his clients." - Paul Bennett, Chief Executive Officer, NORTEC Employment and Training Ltd.